December 2, 2020
Written By Jon Ihler
The start of the new year and new decade is here. It’s now 2020, but are we seeing 20/20?
Seeing 20/20 from a co-op perspective is all about our ability to see our businesses clearly in both the near-term and on a long term basis. For MFA Oil, our ideal vision includes satisfied members and customers, productive employees, and efficient operations. We have set forth our strategic plan to achieve this vision and we are working hard to ensure all facets of our company are properly aligned.
As we set forth for a successful 2020, we are cognizant that our day-to-day activities must fit our cooperative’s needs for the future. The way we conduct our business today and the choices made in the present will play a key role in our opportunities for success in the future.
Whether its improving propane usage projections during the heating season, optimizing delivery or developing new business processes, we are looking to improve in ways that benefit you and the cooperative as a whole. We are leveraging our business intelligence capabilities to analyze our operational data to find actionable insights we can use to continue to provide excellent service to our members and customers. We are also gathering feedback from customers, employees and our Board of Directors.
At the same time, we are combing through our customer records and working to ensure all information for each account is accurate and up-to-date. This helps us provide better service with less chance of error, reduces administrative work and minimizes wasted time. This process is crucial to maintaining excellent visibility and, ultimately, improving our level of
service and commitment to you.
We wish you and your business the best in 2020. We will be by your side as you focus on today and beyond.