The core values of MFA Oil are aligned with our purpose, to drive the success of our customers and communities through exceptional products and services, and our more than 90-plus years of heritage. These values are the cornerstones upon which our culture is built. Foremost among those values is putting customers first. By focusing on our service to you, bolstering our community presence and listening to your needs, we can ensure we are always headed in the right direction as a company.
Put Customers First
- Respect Everyone – Demonstrate high regard or show special attention to customers, coworkers, vendors…everyone you come in contact with.
- Provide Excellent Service – Go the extra mile to ensure our customers are happy and satisfied with our products and services.
- Deliver on Your Promises – Do what you say you are going to do, when you say you are going to do it. Every time.
- Give Your Best – Always give your best effort and seek to improve every day.
- Never Settle – Settling can lead to compromising on effort and quality of work. Find a way forward and don’t settle for “It can’t be done.”
- Work Passionately – Passion accelerates your abilities, propels you to overcome obstacles and shows customers and co-workers that you care.
Lead By Example
- Do the Right Thing – When we let honesty and integrity be our guide, we will always be headed in the right direction.
- Take Ownership – Each of us must be accountable for ourselves, our colleagues, our customers and our company.
- Act with Empathy – When we recognize and understand each other’s challenges, we communicate better and grow stronger as a team.