Enhancing MFA Oil Communications
December 25, 2015
Written By Mark Fenner
Welcome to the first edition of Momentum. This publication is part of our effort to keep our member-owners and customers up-to-date on the latest MFA Oil news. I believe it is essential to our continued mutual success that we keep our stakeholders apprised of the direction of the company and the many products and services we offer. We plan to feature stories in Momentum that explore industry issues in depth, share successes and provide a better understanding of our operations. My hope is that you’ll find Momentum to be an insightful and enjoyable resource.
As many of you know, fiscal 2015 was a wonderful year for us. We acquired six companies while achieving the second-highest earnings year in the history of the company. More importantly, we had a record year for earnings on our own operations — enabling us to pay back our members with the biggest return of patronage in the history of the company. Additionally, our sales volumes reached new highs.
While we’re extremely happy with these results, we know it’s not all about company earnings. It’s also about serving our customers to the best of our ability. We’ve had to make some changes, but change happens in every business. The question is, does the change make us better? We believe the answer is an emphatic YES! We want you to feel the same way. The proof will be in the pudding over time.
Although we’re excited about selling more fuel, propane and lubricants to our customers, we realize we can’t expect you to be excited about buying it. We get it. Every gallon you purchase is an expense, and expenses eat into your profits. We understand this and soon we are planning to roll out new initiatives to save you money. One way we’ll accomplish this is by being more efficient with our deliveries than in the past. You’ll see in the story titled “The Right Size Matters” how we plan to work with customers to maximize savings on your operation and ours. It’s those types of win/win scenarios that allow both you and MFA Oil to benefit, and that’s what the cooperative system is all about. Thank you so much for your business, and we look forward to working closely with you in the future.